Questions & Answers
We’ll try to answer some of the most common questions here. Shoot us an email at firstname.lastname@example.org or post a question on facebook if you can’t find an answer here.
What are your office hours and check-in/out times?
Our office is open 24 hours. Rooms are available after 3pm, but you may check in early and store your bags in the luggage storage room (free of charge). Check-out time is 12noon.
How does the cancellation policy work?
Please cancel or make changes to your reservation at least the day before your reserved date (before midnight). We charge the full amount of your first night’s stay as a cancellation fee for late cancellations.
Do you provide breakfast?
We provide a locally baked bagel (Blackheart) with toppings and coffee, tea, or juice. Our very own Hostel Coffee blend is roasted across the street by World Cup Coffee and we offer Steven Smith Teamaker tea, crafted down the street from us in small batches. Lodging guests have the option to use their breakfast voucher for a $2 discount on an menu item of $6 or more at the Hostel Cafe. Our cafe offers the American classic of eggs, bacon and toast, a salmon or veggie hash, homemade granola, and a number of other items. It is open from 7am to 12am (1am on Fridays and Saturday) and has many local craft beers, wine, and kombucha on tap. (We don’t recommend those for breakfast!)
Are there private rooms with bathrooms or do they all have shared bathrooms?
Most of our rooms have shared bath. We have plenty of bathrooms available. In our new building, we have 3 private rooms with en-suite bathroom. Call the hostel at 503-241-2783 to check on availability. We not always put all rooms online to avoid overbookings.
Do you provide linens and towels?
We provide linens and offer free towels upon request.
Does the hostel have laundry facilities?
We have a few coin-operated washers and dryers. Laundry soap is available for sale at the front desk.
What are my parking options?
Street parking is available in Zone M designated parking spots surrounding the hostel. You can purchase a permit from our front desk for $5/day which allows you 24 hour parking in this zone.
Are there lockers in the dorms?
Yes, one per bed and big enough for a backpack.
Do I have to bring my own lock?
You may use your own lock or we have locks than you can purchase or borrow for a $10 refundable deposit.
Do you have wifi or internet access?
We have free wireless access, as well as an internet computer to borrow ($1 per 15 minutes).
Do you have bike storage?
We have an indoor bike storage room.
Is there a curfew?
No. Once registered, you have 24-hour access. The front desk is staffed 24 hours.
Is the hostel located downtown?
We are between Nob Hill and the Pearl district in the historic Northwest District. We are in the city center just outside of downtown. You can easily walk to downtown or take public transportation.
Why do I pay lodging tax?
Oregon does not have a sales tax. The state and the City of Portland, however, have a lodging tax that comes to 13.3%, plus a 2% Portland Tourism Assessment. A total of 15.3% will be added to your overnight rate.
Do I have to be member of Hostelling International to stay at the hostel?
We are an independently operated hostel, licensed by Hostelling International USA. HI Membership is not required at independently operated hostels. You pay the quoted rate plus lodging tax. No added membership fees!
What do I need to check-in the hostel?
You need a valid, government issued, photo ID. A passport if you are an international traveler and a state ID if a U.S. traveler, as well as a credit card. We are unable to accommodate residents of the Portland/Vancouver Metro area, hence a government-issued ID showing residence outside of this area is required upon check-in. We are a hostel for travelers!
Do you allow pets?
Pets are not allowed because of the shared nature of the hostel.
What is the difference between the hostel and the guesthouse?
The hostel is part of the worldwide hostel network. The hostel provides low-cost lodging for travelers, families, and groups (in our group center). It offers dorm beds, basic private rooms, and family rooms. 2 of our historic houses and the top floor at our main building are dedicated to guesthouse rooms. The guesthouse offers rooms with single, double, and queen beds. Guest have access to social gathering areas, kitchen, courtyard, gardens, and decks.
Are there restaurants and grocery stores near by?
The hostel is in an active district with many choices of restaurants, pubs, and coffee houses. There are large grocery stores within a few blocks from the hostel. We also have our very own Hostel Cafe open late!
What is HI?
Hostelling International (HI) is a 100 year-old organization that began in Germany for school groups. In 1934, HI expanded to the US. It is a non-profit organization with a mission to help create world understanding for all, but especially the young. This happens through thousands of affordable hostels worldwide and programs that encourage interaction of people from different cultures. Hostels are set up to be communities of travelers.
Does this hostel accept groups?
The hostel has a separate building for groups. The Willi Unsoeld Group Center has 30 dorm beds, 2 leader rooms, its own equipped kitchen, dining area, and meeting space. The group center can be reserved by the dorm or the whole building. When no groups are booked, independent travelers are lodged in the building.